Frequently Asked Questions
General Questions
What makes Fajr Cart different from other stores?
We are a family-run business focused on delivering practical, problem-solving products at affordable prices to customers across the UAE and Saudi Arabia.
How do you choose your products?
Each product is carefully selected to ensure it solves real problems, is of good quality, and is budget-friendly for our customers.
Can I contact you for product advice?
Yes! Our team is happy to assist. Contact us via email or WhatsApp for guidance or recommendations.
Are your products safe and reliable?
Absolutely. We prioritize quality and safety, and we only source products that meet our standards.
Do you offer special discounts or promotions?
Yes! We often run seasonal promotions, bundle deals, and discounts. Sign up for our newsletter to stay updated.
Shopping & Delivery
How do I place an order?
Simply browse our online store, add items to your cart, and proceed to checkout. Follow the instructions to complete your order.
How long does it take to process my order?
Orders are usually processed within 24–48 hours. You’ll receive a confirmation email once your order is ready for shipment.
Can I change my delivery address after placing an order?
If your order hasn’t been shipped yet, contact us immediately, and we’ll try to update the address.
Do you ship internationally?
Currently, we ship only within the UAE and Saudi Arabia.
What should I do if my delivery is late or missing?
Contact us at fajrcart@email.com or WhatsApp 03484589189, and we will help track and resolve the issue.
Payment
What payment methods are accepted?
We accept Cash on Delivery (COD), debit/credit cards.
Is it safe to pay online?
Yes, all online payments are secure and encrypted for your safety.
Can I pay in installments or use digital wallets?
Currently, payments are one-time only at checkout, but we accept multiple secure online payment options and COD.
Returns & Refunds
Can I return a product if I change my mind?
Yes! You have 5 days from delivery to request a return, as long as the product is unused, in original packaging, and with tags.
Are all items eligible for return?
Some items like perishables, custom or personalized products, beauty items, sale items, and gift cards are non-returnable.
How long will it take to get my refund?
Refunds are processed within 7–15 business days after your return is approved.